On May 25, 2018, the General Data Protection Regulation (GDPR) has come into force. With this European regulation the privacy legislation has been modernized. The GDPR contains rules about the processing of personal data and the free movement of these data. On May 25, 2018, the Personal Data Protection Act lapsed. Since then, the provisions of the GDPR apply.
Privacy and protection of personal data
BTC Direct is not subject to legislation that regulates financial institutions and markets. However, we believe it is important to play our part in preventing fraud and money laundering on the digital currency market. We do this, for example, by conducting a 'Know Your Customer' policy. Would you like to use our services? Then we will ask you for documentation which confirms your identity.
Only with your permission
Your personal data
Would you like to use our services? Then you will need to register on our platform. When you register you will automatically be signed up for the weekly newsletter. You also share your personal data with us, such as:
- First and last name
- Residential Address
- Phone number and email address
- Identification Document
- IP address
In addition, we also need the following information for a successful transaction:
- Wallet address
Moreover, we will save the time and date of your registration. We do this to protect ourselves against misuse of your data by third parties who have registered on our platform without your knowledge.
Special personal data
With your permission we will also process so called special personal data. We receive a copy of every user’s Identity Document. The passport photo that is visible on that document is considered special personal data. We can also ask for income and asset data. We need this information for additional customer research. This is considered special personal data as well.
Who do we work with?
The following parties help us to optimize our services:
- MailChimp provides the technology to send the newsletter. This way you stay up to date on weekly crypto news.
- Cloudflare ensures that our website does not overload in times of high demand. Bitcoin soars to 100.000 euros? Our infrastructure is able to handle that.
- Zendesk supplies the software for our Support team. This way we can continue to deliver the fast and correct handling you are accustomed to.
- Mitek checks the legal validity of the Identity Documents of our customers. Your safety is very important to us.
- Hotjar helps us to perfect the usability of our website. The more user-friendly our website is, the faster you will be able to find what you need.
- Gruveo & LiveChat is used by our Support team to serve you directly. Check our contact page for more information.
We store data regarding your transactions for at least seven years. Storing this data for our financial administration is a legal obligation. Other data, such as your Identity Document or Residential Address, will be stored until you withdraw your consent. When there is a legal requirement we will keep the data as well.
Our website uses two types of cookies. Analytical cookies help us to keep track of visitor statistics and give us an insight into the functioning of the website. Google Analytics and Hotjar help us to analyse this data.. You can always object to the collection and storage of this Google Analytics data by clicking the following link: https://tools.google.com/dlpage/gaoptout?hl=nl. The functional cookies help us to ensure that the website functions better. Without these cookies you might not be able to use our entire website.
In line with the General Data Protection Regulation, you have the right to access, correct, and supplement your personal data. You also have the right to have your personal data removed. Would you like to do so? Send an email to: [email protected]. In addition, users of our platform have the right to file a complaint with the Dutch Data Protection Authority.
You can contact us by email, chat, phone and via the contact form on our website. When you do, we store the data to handle your request, such as your phone number, email address, and name.